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Terms and Conditions


This website is operated by Muddy Jane. By using the Muddy Jane site or purchasing from the Muddy Jane online store, you agree to be bound by our terms & conditions.

All Muddy Jane trademarks and logo’s are not to be used without prior written permission. Our products may not be used for any illegal or unauthorised purpose.

Online Store

You are 18 years of age or older and are legally capable of entering into a binding contract. The information you have supplied on your order form is accurate.

You must not transmit any software viruses or any code of a destructive nature.

Muddy Jane can in our sole discretion limit or cancel orders or quantities purchased per person or per household, but you will be contacted and advised of such. You agree to provide the correct and current information in order to conclude all purchases at our store.

Third party links on this site may direct you to third party websites not affiliated with us. We are not liable for any loss or expense as a result of a transaction with a third party. Please address this directly with the third party.

Online payments done by credit card are made in ZAR and are processed by Payfast. Please review their privacy policy in this regard. Muddy Jane utilises this secure gateway to authorise credit card transactions, should we not receive authorisation, your order will be cancelled.

Refunds & Exchanges: Refunds will only be considered should the item purchased be defective or an incorrect order delivery. Exchanges will be allowed should Muddy Jane be notified within 3 days of delivery of the product, and only if the product has not been damaged or altered, is not missing any parts, is unused and is in its original packaging (if applicable).

Muddy Jane will only process a refund once we have received the returned goods and they have been assessed by our quality assurance department. Please note that the shipping costs and the costs to return are not refundable. Before you plan on returning an item, please contact us on wendy@muddyjane.com or nadine@muddyjane.com in order to inform us of such. We will not be responsible should returned goods not be received. We do not offer refunds on Sale Items.


Muddy Jane reserves the right to decide which products to sell and at what price points to sell them at. We also reserve the right to discontinue or change prices and products. Please note that your computer monitor may display colours differently to those that have been photographed due to the nature of your screen and we cannot guarantee an exact match in certain instances.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of service.

Personal Information

Muddy Jane takes the privacy of our customers’ information seriously and we will handle all such information responsibly. Please read our Privacy Policy for more information.


In addition to other prohibitions as detailed in these Terms, you are prohibited from using the Muddy Jane site or its content for any unlawful purpose; to solicit others to participate in any unlawful practise; to violate any international, national, provincial or local regulations or laws; to infringe upon or violate the intellectual property rights of any others; to harass, abuse, discriminate or intimidate; to submit false or misleading information; to upload or transmit viruses or malicious software or any form or to interfere with the security processes of this website.


You agree to indemnify or defend Muddy Jane and its respective affiliates, partners, suppliers and employees and any third party service providers, from and against all losses and expenses (including attorney and own client costs) arising from or related to the use of this site.

These terms of service and any separate agreements whereby you are provided with services by Muddy Jane are governed by and construed in accordance with the laws of the Republic of South Africa.

Muddy Jane reserves the right to update or change these terms of service at any time without prior notice. Your use of the Muddy Jane website constitutes your agreement to follow and be bound by these terms of service.