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Nationwide Shipping | Free delivery on orders over R1500

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We respect your privacy and will take all reasonable measures to protect it. 

Our website uses “cookies” to collect information and data that allow us to improve the functionality of the website and its content. Information is not used to personally identify you. If you do not want information to be collected this way, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Cookies may be necessary to offer you certain features on our Website.

What does Muddy Jane do with your information?

If you want to register as a user, we may need personal information in order to assist you.

If you purchase something from our online store, we collect the personal information you give us (your name, address and contact details) as part of the sales and delivery process.

If you are having a look at our store, we also receive your computer’s IP address which provides us with information about your browser and operating system.

Should you sign up for our email newsletter we are able to send you emails about Muddy Jane and our offerings.

What about Consent?

Muddy Jane requires your expressed consent for marketing such as newsletters, emailers, which we will ask you for. If you have given your consent for us to contact you and later change your mind, you can opt-out on the unsubscribe button on the emailer or you can email nadine@muddyjane.com.

If you purchase from the Muddy Jane online store, you provide us with information to complete the transaction, verify your credit card, arrange a delivery or return a purchase, we assume your implied consent for this specific reason only.

By using this site, you represent that you are of age to conduct transactions.

We will treat your personal information as strictly confidential and take the appropriate measures to ensure that it is kept secure.

We will do all things reasonably necessary to protect your rights of privacy but cannot guarantee or accept any liability if personal information is unlawfully disclosed, or without authorisation, by third parties. We will not be liable for loss or damage suffered by you as a result of disclosure to the third party. We may disclose your personal information if we are required to do so by law or if you violate our Terms & Conditions.

What about Third Party Services?

As a rule, the third-party providers that we use will only collect, use and disclose your information to the extent that is necessary in order for them to provide their service.

Certain third-party service providers such as payment gateways have their own privacy policies with regard to the information we are required to provide to them in order to enable your transaction.

Who will have access to your information?

Members of the Muddy Jane team who will access the following:

  • Order information ie what was purchased, when it was purchased
  • Your contact information such as name and shipping details

Information gathered by Google Analytics is also kept indefinitely but this data is statistical and is used for logistical purposes. It cannot be used to identify you in any way.

Security and rights

We take all reasonable precautions and follow best practise in order to protect your personal information to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We reserve the right to update and change this privacy policy at any time.